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Frequently asked questions

  • How do I register on the site?
    Use the "Registration" button to register on the website. Use only a current phone number or email. Click on the "Create an account" button.
  • How do I use a promo code?
    If you have received a personalized promo code, use it during registration. Click the "Use promo code" button. After entering the promo code, click the "Verify" button. If the promo code is available, complete your registration. Your personalized bonus is available in the "Bonuses" section.
  • What should I do if I forget my password?
    Use the "Forgot Password" button on the "Login" form. Enter your phone number or email. Click on the "Request Code" button and follow the instructions.
  • How do I confirm my account?
    For the first withdrawal, you need to confirm your contacts (phone number and e-mail). Go to the "Edit Profile" section from Personal cabinet. Follow the instructions. In some cases, we may request full account verification.
  • What should I do if I can't confirm my account?
    If you do not receive a verification code, check if your registration method is correct. In case of an error, contact Support.
  • Can I change my personal information after registering and completing my profile?
    If you want to change the already filled in data in Personal cabinet, please contact the Support Service.
  • Can I register multiple accounts?
    In our casino it is forbidden to register duplicate accounts. In case you register several accounts, the administration has the right to delete them with full debit of funds.
  • How do I make a deposit?
    Use the "Deposit" button on the cash desk. Choose a convenient method of replenishment (bank card, Quick Payment System). Enter the amount and make a deposit to the specified method.
  • What should I do if I am unable to make a deposit?
    If you have any problems with your deposit, write to Support.
  • How do I make a withdrawal?
    Go to Personal cabinet and click the "Withdraw" button.
  • How fast is the withdrawal of winnings?
    The average waiting time for withdrawal of funds is from 5 to 60 minutes, depending on the selected payment method.
  • What is the minimum deposit and withdrawal in the casino?
    Minimum deposit - 5 $/€ . Minimum withdrawal - 2000 $/€.
  • What bonuses are available for players at the casino site?
    A bonus package and weekly cashback are available for new players. Increase your loyalty level and get increased bonus packages. You can also get bonuses for winning our social media draws.
  • What does it mean to "wager a bonus" and how do you do it?
    Each bonus received has a wager - the amount of wagering bonus that must be wagered to transfer funds from the bonus balance to the real one. Please check the exact wagering amount in the bonus terms and conditions.
  • How do I cancel the bonus?
    Go to the "Bonuses" section and click the "Cancel" button.
  • How do I find out what bonuses I have?
    The bonuses available to you are displayed in the "My Bonuses" section.
  • Can I make a withdrawal with an active bonus?
    Withdrawal of funds with an active bonus balance is not available.
  • Where can I wager the bonus?
    Wagering active bonus is available in all games, except for the list specified in the Rules and the section "LIVE casino".
  • Do you have a loyalty program for regular players?
    The casino has a status program. After registration all players get the status "Beginner". In total there are 8 statuses in the casino with different conditions of bonuses and incentives.
  • How are loyalty points accrued?
    Place bets in games and get loyalty points. 1 loyalty point = 1 $/€ of bets. Accrual of points is available in all games.
  • The official website of Vovan casino?
    The official website of Vovan online casino is https://Vovan.casino However, in case of unavailability of the official website, you can use the working mirror of the casino: The official mirror of the Vovan casino. On the Vovan Casino website you can: Register and get a bonus Play your favorite games Make deposits and withdraw funds Contact customer support. The Vovan Casino website is available in Russian, English, Kazakh, Turkish and Ukrainian.
  • What games does Vovan Casino offer?
    Vovan Casino offers a wide selection of games from various providers, such as: Thunderkick Pragmatic Play Endorphina Yggdrasil Evolution Gaming Belatra Games Blueprint Gaming BGaming Pragmatic Play Live NetEnt RedTiger No Limit City Big Time Gaming Mascot Gaming Gamzix 3Oaks Gaming Novomatic Igrosoft Novomatic Deluxe PGsoft Playson Turbo Games. The casino features: Slots: This is the most popular type of slot machines in the Vovan casino. There are hundreds of slots for every taste, from classic fruit slots to modern video slots with 3D graphics and bonuses. Table games:Vovan Casino also offers a wide range of table games such as roulette, blackjack, baccarat and poker. Live games:Vovan Casino also has a live games section where you can play roulette, blackjack and other live dealer games.Live games in Vovan Casino Other games:Vovan Casino also has a section with other games such as keno, bingo and scratch cardsVovan Casino is constantly adding new games, so you will always find something new for yourself.
  • Is it safe to play at Vovan Casino?
    Site Security: Vovan Casino uses the latest encryption technologies to protect player data. This means that your personal information and financial data are protected from unauthorized persons. Honesty of games: Vovan Casino games are provided by licensed providers who are regularly checked by international auditors.This means that the settings and the installed RTP comply with all norms and quality standards and you have every chance of winning. Player Reviews: Overall, player reviews of Vovan Casino are positive. Players praise the wide range of games, generous bonuses and fast payouts.
  • How to withdraw winnings from Vovan Casino?
    Withdrawing winnings from Vovan Casino is a simple process that can be performed in several steps: 1. Log in to your account. 2. Go to the "Checkout" section. 3. Select the "Withdrawal of funds" tab. 4. Select the output method. Vovan Casino offers a wide range of withdrawal methods, including bank cards, e-wallets and cryptocurrencies. 5. Enter the amount you want to withdraw. 6. Enter your payment details. 7. Click the "Withdraw" button. Vovan Casino processes withdrawal requests within 0-24 hours. The funds will be credited to your account within a few hours, depending on the withdrawal method you choose. Before withdrawing funds, players may need to complete identity verification. More detailed information about the withdrawal of funds from Vovan Casino can be found in the relevant section on the official website of the casino or check with the technical support service
  • Does Vovan Casino have a mobile app?
    Vovan Casino does not have a separate application for mobile phones, however, you can access all the functions and sections of the online casino by going to the official website of the casino. The site is adapted to any mobile device and provides unlimited access to all games, bonuses and other sections.
  • Slot machines without registration at Vovan Casino
    You can access all the slot machines without registering on the official website of the Vovan casino, however, you can only play in demo mode. To play for real money, you need to go through the registration procedure, which takes less than a minute and consists of several simple steps.
  • How do I find a promo code for playing at Vovan Casino?
    Promo codes for receiving bonuses at Vovan Casino can be found in several sources, they are often published on our social networks, in the bonuses section on the official casino website, as well as from our partners.
  • Is it possible to play for real money at Vovan Casino?
    Yes, you can play for real money at Vovan Casino. Vovan Casino offers a wide selection of games from various providers, generous bonuses and quick payouts. To play for real money at Vovan Casino, you need to: 1. Register: Go to the Vovan Casino website and click the "Register" button. Enter your email address, password, and other necessary information. Confirm your registration by clicking on the link in the email that will be sent to your email address. 2. Top up your account: Once your account is registered, you can top up your account using various methods, including bank cards, e-wallets and cryptocurrencies. 3. Choose a game: Vovan Casino offers a wide selection of games from various providers. You can choose the game to your liking using various filters and categories. 4. Place a bet: Select the amount you want to bet and click the "Play" button.
  • What bonuses does Vovan Casino offer?
    Vovan Casino offers its players a wide range of bonuses and promotions, both for new and regular customers. Here are some of the most popular bonuses: Welcome Bonus: This bonus is given to new players upon making the first three deposits. At Vovan Casino, the welcome bonus can reach 100,000 rubles and 100 free spins: +100% on the first deposit; +100% and 100FS on the second deposit; +200% on the third deposit. Deposit Bonus: This bonus is offered to players for each deposit. The bonus percentage and amount may vary depending on the day of the week and the status in the loyalty program, but no more than 120,000 RUB or 600000KZT or 1200USD/EUR or 36000TRY or 48000UAH, depending on the selected currency Free Spins: Vovan Casino regularly distributes free spins to its players. Free spins can be obtained for participating in promotions, for reaching a certain level in the loyalty program, as well as simply as a gift from the casino. Cashback: Vovan Casino offers its players cashback on losses and amounts to 10% of the amount lost over the past week Loyalty Program: Vovan Casino has a multi-level loyalty program. Players increase their level by playing for real money in all slot machines, with the exception of card games and live games. With each new level, players gain access to new bonuses and privileges. Tournaments and sweepstakes: Vovan Casino regularly hosts tournaments and sweepstakes with valuable prizes. Any player can participate in tournaments and sweepstakes by fulfilling the conditions. In addition to bonuses, Vovan Casino also offers its players: VIP Program: VIP players get access to exclusive bonuses, a personal manager and other privileges. Technical support: Vovan Casino offers its players round-the-clock technical support. Safe Play: Vovan Casino uses the latest encryption technology to protect player data.
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